How can we help?

Choose a topic and email us. You can contact support even if you cannot sign in.

Pairlift is in closed beta. Community access requires an approved email. General registration and purchases are closed.

I have not received my code

Check your email address and spam folder. To request another code, return to the sign-in screen and choose the option to change your email or request another code. Never share your code.

I have a problem with my photos or profile

Tell us what you were trying to do, the error message and whether you use iPhone, Android or the web. You can attach a screenshot after hiding other people’s private information.

I want to report or block someone

Use the report or block options in the app. If you cannot sign in, email support with enough information to identify the problem. Reports are reviewed manually.

I want to delete my account or ask about my data

If you cannot use the account deletion option in the app, write from your account email. We will review your request and verify ownership before making changes.

Do not email passwords, sign-in codes or identity documents.

An automatic reply does not replace a review of your case. We do not offer continuous human support or a guaranteed response time.